Question 1

WHAT IS YOUR REFUND POLICY?

Accepted Answer

Robi Rose will offer a store credit for the return of any items within 7 days of receipt of the item(s).  All sale item(s) and convention sales are final. Shipping fees are not refundable and will not be included in the issued store credit. Store credit will be issued for the cost of the purchased items only.

Question 2

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

Accepted Answer

Robi Rose accepts MasterCard and Visa.

Question 3

DO YOU OFFER GIFT CARDS?

Accepted Answer

We currently do not offer gift cards, but we hope to in the near future. Please check back again soon for new offerings and updates.

Question 4

HOW LONG DOES SHIPPING TAKE?

Accepted Answer

Shipping takes 5-7 business days.

Question 5

WHAT METHOD IS USED FOR SHIPPING?

Accepted Answer

All packages are shipped via USPS

Question 6

WHERE DO YOU SHIP?

Accepted Answer

Currently, we only ship in the USA.

Question 7

MY PACKAGE WAS LOST

Accepted Answer

If you placed an order and your package was lost and did not arrive, please contact our customer service team by clicking here or email us directly at:  RoseGarden@RobiRose.com. We're happy to help in any way that we can.

Question 8

HOW DO I FIND OUT WHEN A PRODUCT I WANT IS BACK IN STOCK?

Accepted Answer

Our online inventory of products is constantly being updated and replenished. To find out once a product is restocked, sign up for notifications by adding you email address to the bottom of this page. You can also email us at: rosegarden@robirose.com(mailto:rosegarden@robirose.com)

FREQUENTLY ASKED QUESTIONS

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FREQUENTLY ASKED QUESTIONS

Be A Part Of The Rose Garden. When We Plant Self Love, We Empower The Next Generation To bloom! Sign Up For All Robi Rose News!

Be A Part Of The Rose Garden.
When We Plant Self Love, We Empower The Next Generation To bloom!
Sign Up For All Robi Rose News!